<aside> 📌 Herald helps product and customer teams work together to paint a full picture of user problems. 🙌

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<aside> 🔑 This question is part of Herald: Frequently Asked Questions. Have a question that's not answered there? Our bad, give us a chance to answer your question: we're only an e-mail away: [email protected].

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How to get teammates familiarized with Herald?

We provide a Slack notifications and a weekly Voice of the Customer e-mail report that can keep your team abreast of the latest customer concerns.

• If your entire team is just starting to use Herald, it might be a good idea to setup a few weekly (or bi-weekly) meetings to review your Herald workspace until your team settles on a set of common practices.
• Whenever a new teammate starts adding customer feedback to Herald, we recommend that they be provided with a "Herald buddy" who works with them until they get a hang of things.
• Lastly, for teammates who only rarely add customer feedback to Herald, or for teammates who may not be deeply familiar with product themes, it is probably best to just let them add feedback without expectation of them identifying the right topic. The Product Owner (PO) should review and re-organize such feedback regularly. A technique that can help identify topics with inaccurate customer quotes is to create a few broad "triage" topics and educate teammates to add quotes to those topics when they are unsure of where a quote might go.