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📌 Herald helps product and customer teams work together to paint a full picture of user problems. 🙌
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How to effectively use labels to organize topics?
- Labels provide a very flexible system to organize Herald topics given that a topic can have more than one label. The workspace owner should come up with a labeling system and document it so the rest of the team can understand what a certain label means. The labeling system can always be revised as your team's usage of Herald evolves.
- Labels are used by Herald customers to:
- track issues specific to certain stages of the user lifecycle. For example, "Acquisition," "Activation," "Retention," "Monetization", etc.
- segregate problems affecting different segments for users. For example, for Uber, labels such as "Driver" and "Rider".
- identify the internal team/org that owns the topic.