<aside> 📌 Herald helps product and customer teams work together to paint a full picture of user problems. 🙌
</aside>
<aside>
🔑 This question is part of Herald: Frequently Asked Questions. Have a question that's not answered there? Our bad, give us a chance to answer your question: we're only an e-mail away: [email protected].
</aside>
<aside> 👉 Herald helps the Product Owner (PO) resolve differences in the way teammates tag things by providing (1) best-in-class search to reduce the creation of duplicate topics, and (2) tooling to merge duplicate topics and/or move individual quotes to another topic.
</aside>
Everyone on your team is going to tag customer conversations a bit differently, leading to duplicate and mistagging of customer quotes to topics. However, don't let perfection be the enemy of good.
Even if your team members collectively mistag customer conversation by an improbable 50%, the collected data will be directionally correct. This is true because customer requests typically follow a long-tail distribution. Stated differently, the top requested topics will have the most quotes. So top 10 topics may have 50% of the quotes for some Herald workspaces. Stated differently, most topics will have only 1-2 quotes. It doesn't matter if there is duplication in the long-tail of topics that much because for the most part you can ignore/defer them until they start to bubble up.
See more at: how to get teammates familiarized with Herald?